Search Done Better
We have strong opinions about what makes a “better” search firm, and we’ve been extremely intentional about the following drivers:
In executive search, firm size matters. Too big constricts the candidate pool because the search firm's clients are “off-limits.” Big also puts sales pressure on partners, focusing them on winning business vs. executing searches.
Too small undermines key infrastructure and “muscle” to put behind searches. A committed partner without sufficient research and recruiting support is a formula for missed client expectations.
We manage our firm’s size to make us better. While we’re in the top 1% of retained search firms by size, our partner team is focused on delivering great search outcomes, and they have the resources behind them to deliver the goods.
Our team is comprised of experienced, focused search professionals who share our passion for being better. We give them a better environment, better support and a better opportunity.
Search done right is hard work, requiring hustle, inquisitiveness and a “never rest” mentality. People content with “good” don’t like it here.
We expect a lot from our team because our clients expect a lot from us. In return, we work hard to make CarterBaldwin a better place to work. We have a fun, collaborative, team-oriented yet heavily performance-driven culture. This yields better outcomes for our clients and candidates.
We’ve built and honed an engineered search process that is unrivalled. Search is a people business, so there is plenty of “art” to what we do … But, we’re zealots about process and metrics. The result is a more predictable and reliable outcome for our clients and candidates. Click here to view Our Process.
We train hard and have a continuous improvement mentality. We measure everything and keep trying to beat our records on speed and quality. We love competing with ourselves.
Approach with Candidates
In retained search the “product” is people … candidates. We constantly hear from candidates that they do not feel well treated or respected by many search firms. We have a different approach. We believe candidates are both human and our core “product.”
A core value of our firm is to treat candidates the way we would want to be treated. We work hard to communicate candidly, openly and honestly with candidates throughout and after a search.
Not surprising, a significant number of our new clients come from executives we treated well when they were candidates on one of our searches … even when they didn’t get the job. We consistantly hear “you guys treated me better.”
We believe we win when our clients win. As such, we’ve adopted a performance-based retainer that requires us to hit key deliverable milestones before we receive our full fee (culminating in a successful executive hire). Most searches require fees to be paid long before the conclusion of the engagement. Not ours. It makes us better to have our financial success tied to our client’s success.
Many search firms focus on being different. Since our inception we've just focused on being better. The thing we love about "better" is that it keeps us reaching … driving continuous performance gains for our clients.